Frequently Asked Questions

If you have subscribed to ELC for your child, you can find the user ID in the confirmation email or account setup process.

If you are still unable to find your user ID, you can reach out to ELC Support for any further assistance OR You can also call us at + 1-800-963-3826 – (Ext:125), and they will be able to help you with your account information and any other questions you may have.

If you have forgotten your password, click on Forgot Password link on the login section of the website, enter your email Id, and click on Submit. Your password will be sent to your registered email.

Yes, a user ID and password are required to log in to ELC. This ensures secure access to the account and allows personalized progress tracking. If you have subscribed to ELC for your child, you can find the child’s login information in the confirmation email or from the parent dashboard.

Suppose you are still unable to find your child’s login information. In that case, you can reach out to ELC Support for any further assistance.

Taking a diagnostic test on ELC can have several benefits:

• Identifying strengths and weaknesses: The diagnostic test helps identify the areas where the student is strong and needs improvement. This information can be used to guide future study and practice.
• Setting achievable goals: Based on the diagnostic test results, students can set realistic and achievable goals for their studies.
• Personalized learning: A diagnostic test can help to customize the learning experience by tailoring the content and pace to the student’s needs and abilities.
• Measuring progress: By taking a diagnostic test at the beginning and end of a course, students can measure their progress and see how much they have learned.
• Focusing study: The diagnostic test helps to identify the areas where the student needs to focus their study and can guide what they should study next.

The ELC Diagnostic test serves as a guide for learning and improving performance for each grade level of Math. The Diagnostic report for each test is available for students, parents, and educators with access to analysis for each question. The diagnostic report and prerequisite topics (chapter 0) are available for students and parents regardless of course enrollment.

To sign up for a free diagnostic test on ELC, you can follow these steps:

• Go to the ELC website: Open a web browser, go to the ELC website (www.educolearningcenter.com), and Click on the Start Now button on the Diagnostic test window.
• Create an account: If you don’t already have an ELC account, you’ll need to create one. Click the “Sign Up” button and fill out the form with your name, email address, and password.
• Select Child’s grade: During the signup process, select your child’s grade and enter your child’s name.
• Start the diagnostic test: Once you receive the confirmation email, use your child’s login credentials to log on to the ELC platform. On the dashboard, navigate to the diagnostic test for the subject. Click on the “Start Diagnostic” button to start the test.
• Complete the test: Follow the instructions provided and answer the questions to the best of your ability. The test will typically consist of Free Response questions or problems to solve.
• Review your results: After you have completed the test, you can review your results. ELC will give you an overall score and a breakdown of your strengths and weaknesses.

ELC also emails a copy of the diagnostic result summary to the email address associated with your account.

We recommend taking this test before your child enrolls in any ELC Math courses. As a parent, you will know you have taken the correct action for your child as soon as you associate with Educo Learning Center’s online learning platform.

To see your child’s performance in a diagnostic test on ELC, you can follow these steps:

• Log in to your account: Go to the ELC website and log in to your account using your email address and password.
• Access the performance dashboard: Once you have logged in, you can access your child’s performance on the dashboard. On the dashboard, click on the report Icon which provides an overview of your child’s progress, including their scores and results on diagnostic tests.
• View diagnostic test results: To view your child’s results on a diagnostic test, look for the “Diagnostic Tests” section on the report. You will see a summary of their results, including their overall score and a breakdown of their strengths and weaknesses.
• Analyze the results: Review the diagnostic test results to see how your child performed. Look for areas that need improvement and use the results to guide their future studies.

ELC also emails a copy of the diagnostic result summary to the email address associated with your account. The summary will include the overall score, a breakdown of the results by subject, and any relevant performance data. You can use the summary to monitor your child’s progress and to help guide their future studies. If you have not received an email with the diagnostic result summary, please check your email’s spam or junk folder or contact ELC customer support for assistance.

To enroll your child in ELC, you can follow these steps:

• Go to the ELC website: Open a web browser and go to the ELC website (www.educolearnincenter.com).
• Create an account: If you don’t already have an ELC account, you’ll need to create one. Click on the “Sign Up” button and click on View, select a Grade and click select this course and fill out the form with your name and email address.
• Add your child’s information: Once you have created an account, you can add your child’s information by clicking on the “Add Child” button. Fill out the form with your child’s name, grade level, and other relevant information.
• Select a subscription: Choose the subscription that best suits your needs and follow the prompts to complete the enrollment process. You can purchase a monthly or annual subscription.
• Start using ELC: Once you have completed the registration process, you and your child can use ELC. Log in to your account and explore the various activities available on the platform for the selected grade.

If you need help enrolling your child in ELC, you can contact ELC customer support for assistance.

To add a child to your membership:

You can add 2^nd child at the time of enrolling the 1^st child, or you can add the 2^nd child from the parent dashboard.

• Sign into your parent account from the ELC website.
• On the parent dashboard upper-right corner, select add student.
• Follow the prompts to update the number of children on your plan and enter their names.
• Enter the child’s information, such as name and grade level.
• Choose the subscription that best suits your needs and follow the prompts to complete the enrollment process. You can purchase a monthly or annual subscription.
• Once you have completed the registration process, the student information list gets updated on the dashboard.

To edit your child’s profile on ELC, you can follow these steps:

• Log in to your account: Go to the ELC website and log in to your account using your email address and password.
• Access the profile settings: Once you have logged in, you can access your child’s account profile settings. This is done by clicking on the Edit Profile link below the child’s profile image in the left corner of the dashboard.
• Edit the profile information: In the edit profile, you will be able to edit your child’s profile information, such as their name, user ID, and profile picture. Make any necessary changes and then save the changes by clicking on the “Save” or “Update” button.
• Update the profile: If you need to make further changes, repeat the process until you have updated the profile to your satisfaction.

If you have trouble editing your child’s profile, you can contact ELC customer support for assistance.

When you are signed in to your account, ELC displays the profile image in the left corner of the page.

To add a profile picture, Select Edit profile. Use the upload button to browse the image you want from your computer and click Submit.

You can view your child’s progress on ELC from your Parent Dashboard. Click on the report Icon next to the child’s name to view their activity and progress.

Their progress report allows you to filter their activity by time, content, and activity type (like practice, videos, Examples, quizzes, etc.). You’ll see the name of the activity they worked on, when they worked on it, and how long they worked on it.

ELC reports are designed to reflect student learning. At the most basic level, Progress Reports and Report Cards indicate if your child successfully understands core content.

Along with letting you know if your child is meeting the standard, they also allow you to determine if your child is progressing when viewed in succession.

Contact ELC customer service by email or phone to update your student’s grade level for a specific subject. Customer service will confirm your information and change your registration. Sometimes, updating your student’s grade level may be too late.

Please note that updating your student’s grade in their profile will not update the grade and test level of their test.

To contact our technical support team, click support from the menu item. Click on the support form link and fill out the help request. We will respond to you as soon as possible!